I'm picking up my order of stoneware. How do I know when my order is ready for pickup?

When all of your custom coffee mugs are complete, we'll contact you.

When our artisan potters have finished creating all of your custom mugs and they're all out of the kiln and inspected by our team, we will contact you to let you know your order is ready to be picked up. You'll receive an email from one of our customer care specialists, at which point you can pick up your order.

You can pick up your mugs from the Sunset Hill Stoneware production facility, located at:

985 Ehlers Rd., Neenah, WI 54956

Find detailed instructions on how to get to our production facility here.