Sunset Hill Stoneware uses customized packaging for our mugs to protect them during shipping.
Our packaging is specially designed to help protect your stoneware while it's on its way to you. The custom-designed boxes contain special inserts to keep your mugs from moving around.
However, no packaging is 100% foolproof. Speed bumps and curbs can happen, although we take every care to make sure the mugs are secure in their boxes before they ship. If you open your package and find your stoneware has broken please email firstname.lastname@example.org , contact us online or call us at 800-509-4662. Our dedicated customer care team will be happy to help you.